CUSTOMER SERVICE

Product Questions

Have a question about one of our products?  Call us toll free, Monday thru Friday, 9:00 am - 5:00 pm, EDT.  If we are assisting other customers, please leave a message with your contact information.  We will do everything possible to return your call that busiday.  Or you could send us an email and we will reply within 1 business day.  Your patience is greatly appreciated during busy times.

Install Questions

Please go to our Install page with detailed written instructions and installation video.  Also refer to our FAQ page .   If you still have a question concerning your installation, feel free to contact us directly.  You may contact us through our toll free number, Monday thru Friday, 9:00 am - 5:00 pm EDT, or by email.  We will make every effort to answer your questions within 1 business day.

Product Orders

Please allow 1-2 business days to process your product order.  It takes 2-3 business days to prepare your package for shipment.  Your credit card will not be charged until your order is shipped.  If any of your products are delayed we will notify you via email.

Shipping - FREE Shipping on Orders over $50

You will receive FREE shipping on orders over $50 within the continental United States (48 contigous states). Your supplies will be shipped by UPS Ground Service unless they are too large. Remember that a physical address is required to insure delivery, UPS Ground does not deliver to post office boxes. Larger shipments may be shipped via a freight carrier due to UPS limitations. If this occurs, you will receive notification from The Neat Freaks Closet Solutions, Inc. All items will be shipped directly from the manufacturer or our Florida warehouse.

Outside U.S.

Should you live outside the continental United States (48 contiguous states), please contact us directly prior to placing your order.  Our Customer Service Department will assist you.  Contact Us

Product Damage

Should you receive a product that is damaged in transit, please contact us within 1-2 business days.  We will assist you with the return and replacement of the damaged items.  Pictures of the damaged items may be required.  It is important to inspect your package for visible damage upon receipt so that you may make a notation with the UPS delivery person.

Return Policy

The Neat Freaks Closet Solutions, Inc. only accepts return merchandise in original, unopened packaging.  Accepted merchandise for return is as follows:  1. Non-consumer damaged product; 2. Product damaged during shipment; 3. Mismarked or misidentified merchandise and mispackaged merchandise are accepted for return.  Consumer altered or modified products are not accepted.  Return freight is negotiated on an individual basis.

Privacy Policy

Effective 3/10/2009

Privacy Notice Table Of Contents:

·  Our Commitment To Privacy

·  The Information We Collect

·  How We Use Information

·  Our Commitment To Data Security

·  How To Contact Us


Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
 

The Information We Collect:

This notice applies to all information collected or submitted on "The Neat Freaks Closet Solutions" website "TheNeatFreaks [dot] com. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name
Address
Email address
Phone number
Credit/Debit Card Information


The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive information on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.


Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.


How To Contact Us

Should you have other questions or concerns about these privacy policies, please call 800.690.6377 or send us an email to "customerservice@theneatfreaks.com".