FREQUENTLY ASKED QUESTIONS

What tools are necessary to install our solid wood closet systems?  

All you need is a tape measure, pencil, level, screwdriver (preferably a powered driver), saw (preferably a chop saw or fine blade hand saw) and a basic proficiency with do-it-yourself projects and tools.

We also offer professional installation services throughout the U.S.  Install »

How is the closet shelving mounted?

Pine - Our John Louis Home systems are "off the floor" mounting systems. We utilize three universal bracket types that are secured onto the walls.  The shelves are then locked into the brackets.  Since the shelving covers the majority of the brackets, minimal hardware is in view.  Because the closet system is raised, floor space is open and clear of any obstructions.

Hardwood - Our hardwood systems can either be "off the floor" or rest on the floor, depending on your desire or need. There is no metal hardware with these systems. All of the supports are made of Ash Shelving connects directly to other shelving, creating an "all wood" look. 

What if my cut measurement is located in the middle of a shelf slat?

Pine -There are two ways to handle this.  One - The size of the shelf end bracket allows for short cuts. Therefore you may cut at the nearest slat side of your measurement.  Two - Make your cut using a fine-toothed straight handsaw.  Place the cut slat side facing the sidewall.

Hardwood - You may cut your shelf in between the slats or directly through a slat.

How do I know which products to order to complete my closet?

The best way to be sure that you order the necessary products is to visit our Design Information page.  You can submit your design request and receive a personal layout. We will work with you to revise the initial design, until it is exactly what you are looking for...all for FREE!

Can I mix 12 inch shelving with a 16 inch shelves and tower?

Yes.  If you are using a 16" deep adjustable shelf tower you must use a 16-inch shelf for the tower top and tower bottom.

Can I use the pass-through garment bar on a 12-inch shelf or the wood garment bar on a 16-inch Shelf?

Note: This applies to the pine (JLH) systems only. Yes.  Each garment bar style is interchangeable between closet solution types. Since these are classified as custom modifications, download the individual part instructions for installation process.  Install »

Where do I locate the J-Hook when using a 12-inch Wood Angle Bracket?

NOTE: J-Hooks are used only on the pine (JLH) systems. Follow the normal installation instructions BUT place the metal J-Hook FLUSH with the front of the wood angle bracket.  Do NOT measure back 3 inches from the front.  Placing the J-Hook flush to front enables adequate space for clothing.

What if I have a question during the installation of my closet?

We are here to provide support to you.  We want you to complete your closet and be happy with the end result.  We provide specific installation instructions for you when your closet has been designed with us.  The instructions relate directly to your closet and the information that you have provided to us.  Should you still have a question, please call or email us.  If it is during normal business hours, we will make every effort to return your call that same day.  If the question arises during a weekend, send us an email.  We check our emails frequently and will respond as quickly as possible.  Our goal is to work with you in completing your project.  We aren't here to simply sell closet systems. We want to be a part of the project until it is installed, whether we provide the installation or you do it yourself.

Will moisture have an effect?

To prevent warping, the manufacturers use only kiln dried wood. The wood is treated and the multi-layered finish process blocks moisture intake. As with any natural product, warping can occur when used in areas that contain overly excessive amounts of moisture, such as a garage or basement. Having said that, we have never personally known the wood to warp.